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1400524     Customer service management in Africa : a strategic and operational perspective / edited by Robert Ebo Hinson,Ogechi Adeola, Terri R. Lituchy, Abednego Feehi Okoe Amartey Judul Seri : Judul Asli : Isi : Isi : Who is a customer? -- Defining a customer-driven organization -- Ethical customer service -- An Institutional economics-Led model of customer service strategy -- Barriers to implementing customer service strategy -- Customer service syatems -- Application of digital technologies and social media to enhance customer service experience -- Technology and social media in customer service -- Innovation and customer service -- Leadership and customer service -- Teamwork and customer service -- Entrepreneurial customer service -- Customer service training -- Organisational culture and customer service delivery -- Cultural influence on customer service delivery -- Reward and recognition systems in customer service organisations -- Reward systems and customer service delivery among small and medium enterprises in Lagos State, Nigeria -- Emotional intelligence -- Presentation skills -- Professional grooming -- Twenty traits of customer service champions -- Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective Jenis Bahan : Monograf (teks) (volume) Kreator : Ayentimi, Desmond Tutu (pengarang) - (Who is a customer?) Mulili, Benjamin Mwanzia (pengarang) - (Defining a customer-driven organisation -- Customer service training) Kiraka, Ruth N. (pengarang) - (Ethical customer service -- Entrepreneurial customer service) Achi, Awele (pengarang) - (An Institutional economics-Led model of customer service strategy) Otubanjo, Olutayo (pengarang) - (An Institutional economics-Led model of customer service strategy) Kimani, Sarah (pengarang) - (Barriers to implementing customer service strategy) Katuse, Paul (pengarang) - (Customer service syatems) Adeola, Ogechi (pengarang) - (Application of digital technologies and social media to enhance customer service experience -- Cultural influence on customer service delivery) Ehira, David (pengarang) - (Application of digital technologies and social media to enhance customer service experience) Ibelegbu, Oserere (pengarang) - (Application of digital technologies and social media to enhance customer service experience) Meru, Abel Kinoti (pengarang) - (Technology and social media in customer service) Ciambotti, Giacomo (pengarang) - (Technology and social media in customer service) Ebong, Jimmy (pengarang) - (Technology and social media in customer service) Kinoti, Mary Wanjiru (pengarang) - (Technology and social media in customer service) Mugendi-Kiarie, Rehema Kagendo (pengarang) - (Technology and social media in customer service) Munyoki, Justus M. (pengarang) - (Innovation and customer service) Chao, Emmanuel (pengarang) - (Leadership and customer service) Opute, Abdullah Promise (pengarang) - (Teamwork and customer service) Anning-Dorson, Thomas (pengarang) - (Organisational culture and customer service delivery) Christian, Ishmael Ofoli (pengarang) - (Organisational culture and customer service delivery) Nyamekye, Michael Boadi (pengarang) - (Organisational culture and customer service delivery) Adisa, Isaiah (pengarang) - (Cultural influence on customer service delivery) Obileye, Abolaji Adewale (pengarang) - (Cultural influence on customer service delivery) Ngui, Thomas Katua (pengarang) - (Reward and recognition systems in customer service organisations) Ideh, Dumebi Anthony (pengarang) - (Reward systems and customer service delivery among small and medium enterprises in Lagos State, Nigeria) Lamptey, Yvonne Ayerki (pengarang) - (Emotional intelligence) Parku, Kenneth E. (pengarang) - (Emotional intelligence) Halm, J.N. (pengarang) - (Presentation skills -- Professional grooming -- Twenty traits of customer service champions) Arthur, Isaac K. (pengarang) - (Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective) Nikoi, Ebenezer G.A. (pengarang) - (Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective) Benagr, Samuel (pengarang) - (Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective) Hinson, Robert Ebo (editor) Adeola, Ogechi (editor) Lituchy, Terri R. (editor) Amartey, Abednego Feehi Okoe (editor) Penerbitan : CRC Press No. Panggil : 658.812 096 7 AYE c Konten Digital : Tidak Tersedia Ketersediaan : 2 dari 2 Item

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