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Sampul
Customer service management in Africa : a strategic and operational perspective / edited by Robert Ebo Hinson,Ogechi Adeola, Terri R. Lituchy, Abednego Feehi Okoe Amartey
Judul Seri :
Judul Asli :
Isi : Isi : Who is a customer? -- Defining a customer-driven organization -- Ethical customer service -- An Institutional economics-Led model of customer service strategy -- Barriers to implementing customer service strategy -- Customer service syatems -- Application of digital technologies and social media to enhance customer service experience -- Technology and social media in customer service -- Innovation and customer service -- Leadership and customer service -- Teamwork and customer service -- Entrepreneurial customer service -- Customer service training -- Organisational culture and customer service delivery -- Cultural influence on customer service delivery -- Reward and recognition systems in customer service organisations -- Reward systems and customer service delivery among small and medium enterprises in Lagos State, Nigeria -- Emotional intelligence -- Presentation skills -- Professional grooming -- Twenty traits of customer service champions -- Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective
Jenis Bahan : Monograf (teks) (volume)
Kreator : Ayentimi, Desmond Tutu (pengarang) - (Who is a customer?)
Mulili, Benjamin Mwanzia (pengarang) - (Defining a customer-driven organisation -- Customer service training)
Kiraka, Ruth N. (pengarang) - (Ethical customer service -- Entrepreneurial customer service)
Achi, Awele (pengarang) - (An Institutional economics-Led model of customer service strategy)
Otubanjo, Olutayo (pengarang) - (An Institutional economics-Led model of customer service strategy)
Kimani, Sarah (pengarang) - (Barriers to implementing customer service strategy)
Katuse, Paul (pengarang) - (Customer service syatems)
Adeola, Ogechi (pengarang) - (Application of digital technologies and social media to enhance customer service experience -- Cultural influence on customer service delivery)
Ehira, David (pengarang) - (Application of digital technologies and social media to enhance customer service experience)
Ibelegbu, Oserere (pengarang) - (Application of digital technologies and social media to enhance customer service experience)
Meru, Abel Kinoti (pengarang) - (Technology and social media in customer service)
Ciambotti, Giacomo (pengarang) - (Technology and social media in customer service)
Ebong, Jimmy (pengarang) - (Technology and social media in customer service)
Kinoti, Mary Wanjiru (pengarang) - (Technology and social media in customer service)
Mugendi-Kiarie, Rehema Kagendo (pengarang) - (Technology and social media in customer service)
Munyoki, Justus M. (pengarang) - (Innovation and customer service)
Chao, Emmanuel (pengarang) - (Leadership and customer service)
Opute, Abdullah Promise (pengarang) - (Teamwork and customer service)
Anning-Dorson, Thomas (pengarang) - (Organisational culture and customer service delivery)
Christian, Ishmael Ofoli (pengarang) - (Organisational culture and customer service delivery)
Nyamekye, Michael Boadi (pengarang) - (Organisational culture and customer service delivery)
Adisa, Isaiah (pengarang) - (Cultural influence on customer service delivery)
Obileye, Abolaji Adewale (pengarang) - (Cultural influence on customer service delivery)
Ngui, Thomas Katua (pengarang) - (Reward and recognition systems in customer service organisations)
Ideh, Dumebi Anthony (pengarang) - (Reward systems and customer service delivery among small and medium enterprises in Lagos State, Nigeria)
Lamptey, Yvonne Ayerki (pengarang) - (Emotional intelligence)
Parku, Kenneth E. (pengarang) - (Emotional intelligence)
Halm, J.N. (pengarang) - (Presentation skills -- Professional grooming -- Twenty traits of customer service champions)
Arthur, Isaac K. (pengarang) - (Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective)
Nikoi, Ebenezer G.A. (pengarang) - (Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective)
Benagr, Samuel (pengarang) - (Advancing the services sector's potential in Afrika through customer experience : a conceptual pperspective)
Hinson, Robert Ebo (editor)
Adeola, Ogechi (editor)
Lituchy, Terri R. (editor)
Amartey, Abednego Feehi Okoe (editor)
Penerbitan : CRC Press
No. Panggil : 658.812 096 7 AYE c
Konten Digital : Tidak Tersedia
Ketersediaan : 2 dari 2 Item
   
Sampul
Suicide squad 3D / written and directed by David Ayer ; produced by Charles Roven, Richard Suckle
Judul Seri :
Judul Asli :
Isi : Isi : Blu-ray 3D Suicide squad (interdit a la location) -- DVD suicide squad (interdit a la location) -- Blu-ray suicide squad (interdit a la location) -- Blu-ray suicide squad (extended cut)
Jenis Bahan : Rekaman Video (citra bergerak dua dimensi) (cakram video)
Kreator : Ayer, David, 1968- ((sutradara)) ((penulis))
Rove, Charles, 1949- (produser film)
Suckle, Richard, 1969- (produser film)
Smith, Will, 1968- (aktor)
Leto, Jared, 1971- (aktor)
Robbie, Margot, 1990- (aktris)
Kinnaman, Joel, 1979- (aktor)
Davis, Viola, 1965- (aktris)
Hernandez, Jay, 1978- (aktor)
Penerbitan : Warner Bos. Pictures
No. Panggil : 791.436 53 SUI
Konten Digital : Tidak Tersedia
Ketersediaan : 4 dari 4 Item
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Jumlah Data : 4
lebih Spesifik :

Jenis Bahan

  • Rekaman Video 3
  • Monograf 1

Bahasa

  • Inggris 3
  • Indonesia 1

Pengarang

  • Achi, Awele 1
  • Adeola, Ogechi 1
  • Adisa, Isaiah 1
  • Akinnuoye-Agbaje, Adewale 1
  • Alonso, Victoria 1
  • Amartey, Abednego Feehi Okoe 1
  • Anning-Dorson, Thomas 1
  • Arthur, Isaac K 1
  • Ayentimi, Desmond Tutu 1
  • Ayer, David 1

Penerbit

  • CRC Press 1
  • Marvel Studios 1
  • PT. Vision Interprima Pictures 1
  • Universal Pictures 1
  • Warner Bos. Pictures 1

Lokasi Terbitan

  • California 3
  • Jakarta 1
  • London 1
  • © 2014 Marvel 1
  • © 2016 Warner Bos. Pictures 1

Tahun Terbit

  • 2002 1
  • 2014 1
  • 2016 1
  • 2020 1
  • © 2002 Kalima Productions 1

Subjek

  • Film laga 1
  • Film lagaaction 1
  • Film pahlawan 1
  • Pelanggan, Pelayanan 1