|
Tag
|
Ind1
|
Ind2
|
Isi
|
|
LEADER
|
|
|
00828cam a2200253 a 4500
|
|
001
|
|
|
INLIS000000000023668
|
|
005
|
|
|
20071001131041.41
|
|
006
|
|
|
aa##########00010#
|
|
007
|
|
|
ta
|
|
008
|
|
|
071001s1991####jkia##########00010#ind##
|
|
035
|
#
|
#
|
$a 0010-23833960
|
|
040
|
#
|
#
|
$a JKPNPNA$b ind
|
|
082
|
0
|
4
|
$a 658.812 $2 [21]
|
|
084
|
#
|
#
|
$a 658.812 MAR p
|
|
100
|
1
|
#
|
$a Martin, William B.
|
|
245
|
1
|
0
|
$a Pelayanan pelanggan yang bermutu : $b seni memperlakukan pelanggan sebagai tamu / $c William B. Martin ; alihbahasa, FX. Budiyanto
|
|
260
|
#
|
#
|
$a Jakarta : $b Binarupa Aksara, $c 1991
|
|
300
|
#
|
#
|
$a iii, 77 hlm. : $b ilus. ; $c 23 cm.
|
|
650
|
#
|
4
|
$a Pelanggan, Pelayanan
|
|
700
|
1
|
#
|
$a Budiyanto, F.X.
|
|
850
|
#
|
#
|
$a JKPNPNA
|
|
900
|
#
|
#
|
$a 00557nbm**2200012*a*4500
|
|
902
|
#
|
#
|
$a 131817299:02-MAY-11*131817299:02-MAY-11*
|
|
990
|
#
|
#
|
$a 391/PBK/05
|
|