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Tag
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Ind1
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Ind2
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Isi
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LEADER
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01598cam a2200361 a 4500
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001
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INLIS000000000893049
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005
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20210125111946.0
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006
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aa###g#b####000#0#
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007
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ta
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008
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201222t2016####yoia###g#b####000#0#ind##
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020
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#
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#
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$a 978-979-29-5384-8
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035
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#
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#
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$a 0010-0319003188
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040
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#
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#
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$a JKPNPNA$b ind
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082
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0
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4
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$a 658.812 $2 [23]
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084
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#
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#
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$a 658.812 FAN s
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100
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0
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#
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$a Fandy Tjiptono $e pengarang
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245
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1
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0
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$a Service, quality dan satisfaction $n 4 / $c Fandy Tjiptono, Ph.D., Gregorius Chandra
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250
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#
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#
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$a Edisi Ke-4
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264
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#
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1
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$a Yogyakarta : $b Penerbit ANDI, $c 2016
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264
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#
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4
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$c ©2016
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300
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#
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#
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$a xx, 362 halaman : $b ilustrasi ; $c 23 cm
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336
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#
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#
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$a teks. $2 rdacontent
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337
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$a tanpa perantara $2 rdamedia
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338
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#
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$a volume $2 rdacarrier
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504
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#
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#
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$a Bibliografi : halaman 337-360
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520
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#
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#
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$a Buku ini mengulas secara rinci tiga elemen krusial yang saling terkait dalam penciptaan keunggulan bersaing dan berkesinambungan setiap organisasi; Service, Quality dan Satisfication. Isu isu yang dikupas meliputi paradigma IHIP (Intagibility, Heterogeneity, inseparability & perishability), perspektif jasa (service perspective) dan orientasi layanan (Service Orientation atau SERV*OR), service blueprinting, konseptualisasi dan pengukuran kualitas jasa dalam konteks online dan offline business
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650
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#
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4
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$a Pelanggan, Pelayanan $x Manajemen
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700
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0
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#
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$a Gregorius Chandra $e pengarang
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850
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#
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#
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$a JKPNPNA
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990
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#
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#
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$a 201900103042179
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990
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#
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#
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$a 201900103042178
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990
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#
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#
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$a 201900103042177
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990
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#
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#
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$a 201900103042175
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