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Tag
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Ind1
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Ind2
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Isi
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LEADER
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01071cam a2200301 a 4500
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001
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INLIS000000000750943
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005
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20180507144011.0
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a#################
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007
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ta
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008
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171003s2017####jki#################ind##
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020
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#
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#
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$a 978-602-03-3694-7
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035
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#
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#
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$a 0010-0717000882
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040
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$a JKPNPNA$b ind$e rda
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4
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$a 653.401 2 $2 [23]
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084
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#
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$a 653.401 2 FRE c
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100
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0
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#
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$a Freddy Rangkuti $e pengarang
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245
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#
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$a Customer care exellence : $b meningkatkan kinerja perusahaan melalui pelayanan prima plus analisis kasus Jasa Raharja/ $c Freddy Rangkuti ; editor Penanggunbg jawab, Mahardika
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264
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#
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1
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$a Jakarta : $b Penerbit PT. Gramedia Pustaka Utama, $c 2016
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264
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#
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4
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$a © 2016 PT. Gramedia Pustaka Utama
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300
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#
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$a xvi, 397 halaman ; $c 21 cm.
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336
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#
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$a teks $2 rdacontent
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337
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$a tanpa perantara $2 rdamedia
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338
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$a volume $2 rdacarrier
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504
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$a Bibliografi : halaman 389-393
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650
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#
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4
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$a Pelanggan, Pelayanan
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650
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#
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4
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$a Hubungan pelanggan
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700
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0
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$a Mahardika $e editor
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850
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$a JKPNPNA
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