Service, Quality & satisfaction / Fandy Tjiptono, Gregorius Chandra Service, quality & satisfaction / Fandy Tjiptono, Gregorius Chandra Service, Quality & satisfaction / Fandy Tjiptono, Gregorius Chandra Service Marketing : esensi & aplikasi / Fandy Tjiptono Marketing myths that are killing business = Mitos-mitos marketing yang mematikan bisnis / Kevin J. Clancy, Robert S. Shulman ; diterjemahkan oleh Fandy Tjiptono Marketing scales / Fandy Tjiptono, Yanto Chandra, Anastasia DianaMarketing myths : that are killing business : Kevin J. Clancy, Robert S. Shulman ; diterjemahkan oleh Fandy TjiptonoService, Quality & satisfaction / Fandy Tjiptono, Gregorius ChandraPersonal selling : teori dan praktek / Rachmat Tri Yuli YantoService, quality & customer satisfaction/ 5/ oleh Fandy Tjiptono Ph.D, Gregorius Chandra ; editor, Fandy Tjiptono