APA Format
Berry, Leonard L.. (1995).
On Great service : a framework for action / Leonard L. Berry
. New York :: The Free Press,.
MLA Format
Berry, Leonard L..
On Great service : a framework for action / Leonard L. Berry
. New York :: The Free Press,, 1995
Chicago Format
Berry, Leonard L.. On Great service : a framework for action / Leonard L. Berry. New York :: The Free Press,, 1995.