APA Format
Diana, Anastasia; Diana, Anastasia. (1996).
Total quality management /Fandy Tjiptono & Anastasia Diana
. : Andi,.
MLA Format
Diana, Anastasia; Diana, Anastasia.
Total quality management /Fandy Tjiptono & Anastasia Diana
. : Andi,, 1996
Chicago Format
Diana, Anastasia; Diana, Anastasia. Total quality management /Fandy Tjiptono & Anastasia Diana. : Andi,, 1996.