APA Format
Fraley, Ruth A; Katz, Bill. (1985).
Conflicts in reference services /edited by Bill Katz and Ruth A. Fraley
. New York :: The Haworth Press,.
MLA Format
Fraley, Ruth A; Katz, Bill.
Conflicts in reference services /edited by Bill Katz and Ruth A. Fraley
. New York :: The Haworth Press,, 1985
Chicago Format
Fraley, Ruth A; Katz, Bill. Conflicts in reference services /edited by Bill Katz and Ruth A. Fraley. New York :: The Haworth Press,, 1985.